A Ryanair passenger has told MailOnline Travel that she won’t fly with the budget airline again after it ‘forced’ her to pay €75/£62 to take her suitcase on a flight.
Kay, a 32-year-old from London, says she was ‘made to feel targeted’ by the airline.
The passenger was flying from Dublin to London Stansted when the incident occurred.
Kay’s cabin suitcase was ‘slightly out of line’ when it was placed in the bag’s checker, as the wheel extended over the airline’s marker.
She was made to pay the airline’s standard €75/£62 oversized baggage fee to board the flight.
After returning to the UK, Kay complained to Ryanair about her experience but while it apologized for the ‘inconvenience’, it would not refund the excess baggage fee.
A Ryanair customer service representative told Kay: ‘We would like to emphasize that passengers who purchase Priority and two cabin bags are entitled to carry one small bag (40 x 20 x 25 cm) and one large cabin bag (up to 10kg, with maximum dimensions of 55 x 40 x 20 cm).
LEFT: A Ryanair passenger has told MailOnline Travel that she won’t fly with the budget airline again after it ‘forced’ her to pay €75/£62 to take her suitcase on a flight
‘We kindly wish to point out that, based on the photo you provided, it appears that the baggage extends beyond the marked line inside the sizer.
‘For reference, the baggage should remain entirely within the blue area and not cross the blue-yellow line.’
Kay tells MailOnline that the experience in January has put her off flying with Ryanair again altogether.
She says: ‘It made me feel targeted and like the customer experience didn’t matter to them at all.
‘I had bought a priority ticket with two carry on and yet they forced me to pay €75/£62, even though there was no one there to take my bag into the hold so I took it on the plane with me anyway – where it fit in the overhead locker above my seat.
‘It has left me thinking that Ryanair are only concerned about making money. I flew with them for many years but I won’t fly with them again.
‘I would prefer to give my money to an airline company that has more respect for its customers.’
And Kay is far from the only customer to fall foul of Ryanair’s strict baggage rules.
Kay’s bag was marked as too big, although she still had to take it onto the flight
She tells MailOnline: ‘It has left me thinking that Ryanair are only concerned about making money. I flew with them for many years but I won’t fly with them again’
In a similar case to Kay’s, TikToker Robyn Trout recently accused Ryanair of breaking her heart after she was charged the €75/£62 fee for a bag that slightly extended over the airline’s sizer.
Another Ryanair passenger on a flight from Dublin to London Stansted in November says she was forced to pay an extra £50 as her suitcase’s wheel was ‘sticking out of the bag-sizer’.
And a violinist claimed she was treated like a ‘piece of garbage’ by airline staff when they told her her instrument case was 1cm too long to take on the plane.
What are Ryanair’s hand luggage requirements?
Every passenger can bring ‘one small personal bag’ sized at 40x25x20cm which ‘must fit under the seat in front of you’.
Passengers can pay for cabin baggage which allows them to bring a small personal bag and a 10kg for the overhead locker which must be sized at 55x40x20cm.
Travellers may be asked to place their bag in a sizer at the gate and luggage that doesn’t fit within the baggage guidelines will incur a fee.
‘Priority & 2 Cabin Bags’ Fare
- For those who like a bit extra, the ‘Priority & 2 Cabin Bags’ fare is just the ticket. You get to bring two bags onboard – one small, one not-so-small (up to 10kg, to be precise). Just make sure the larger one sticks to its 55cm x 40cm x 20cm limits. It’s like getting a VIP pass for your luggage.
Checked Baggage
- For grander adventures, you can check in up to three pieces of luggage although there are of course fees attached. Pack wisely – keep your treasures and tech out of the checked bags, and don’t forget to tag them with your name.
Excess Baggage
- Carrying more than your share? Excess baggage fees are there to keep things fair. This includes your golf clubs, skis, and guitars.
This article was originally published by a www.dailymail.co.uk . Read the Original article here. .